Blue Cross is an animal welfare charity which has been in existence since 1897. One of their services is the PBSS, pet bereavement support service, PBBS is over 27 years old and offers free support for all types of pet loss, via phone, email or webchat.
How does your organisation contribute to preventing suicide and supporting those affected by it?
The support service has a safeguarding policy and robust procedure in place to support those who contact us, and for those who work within the service. It is important to us that people understand that pet loss and bereavement, can affect people in many ways, we all grieve differently. We offer support to everyone who contacts us and where appropriate we signpost them to other services. Whilst we are an impartial and a confidential service, we will always ensure the welfare of the individual, if they are vulnerable, is dealt with in a supportive and appropriate way.
What are your current priorities?
Current priorities are to support anyone who contacts us and is then found to be vulnerable, or in need of additional support and sign posting, whilst maintaining a high level of support to all who volunteer, work or contact the service.
What challenges are you currently facing?
Increased contact from vulnerable people, during the past year.