HML is a property management company focussed on the management of owner occupier blocks of flats and estates and is expanding its service offering to include lettings management of residential and commercial properties. In 2019, HML has 22 offices managing approximately 75,000 units; both organic and acquisition growth continue to be key to HML’s strategy.
The residential block management market is fragmented and has not been well served historically. Service providers have been typically inefficient and in a number of cases conflicted through ownership of the freehold of the buildings that they manage. HML believes that there is an on-going opportunity to provide a management service that is impartial, efficient and competitively priced.
The Group has developed and will continue to develop clearly identifiable competitive advantages through a quality management service which is supported by related specialised property services.
How does your organisation contribute to preventing suicide and supporting those affected by it?
We mainly focus on awareness training for our managers and adopt an open culture of discussing such important issues. Ultimately we’re trying to remove stigma.
We provide counselling services to our staff and also provide a very supportive approach to staff that are struggling with suicidal thoughts.
What are your current priorities?
To continue developing the culture that supports our staff and removes the stigma around discussing such important issues.
What challenges are you currently facing?
Our industry is extremely hard on our front line staff. We are in the service industry looking after peoples biggest investment – property. This often leads to real challenges for our staff.