Listening Lounge

The Listening Lounge is open from 10am until 10pm, 7 days a week, and all services can be accessed on a walk-in or self referral basis. This includes counselling, informal one on one support, online therapy, bibliotherapy, information, signposting and social groups. It staffed by both qualified counsellors and peers – people with lived experience of mental health difficulties.

The service aims to improve access, empower service users, challenge stigma and promote recovery.

How does your organisation contribute to preventing suicide and supporting those affected by it?

We provide immediate access to support for those experiencing mental health distress. Islanders aged 18 and over can drop in without needing a referral or having made a prior appointment between the hours of 10am and 10pm. Much of the work we do is preventative however we also support people in crisis. We work collaboratively with the Government of Jersey and partner agencies.

What are your current priorities?

Our current priorities align with the mental health strategy for Jersey and focus on improving access, providing greater choice and flexibility within a recovery focused and community facing model. We also aim to champion the value of lived experience and the Listening Lounge is co-delivered by experts by experience and experts by profession.

What challenges are you currently facing?

The Listening Lounge is a new service for Jersey and the initial pilot runs for 14 months, from Nov 2019 to the end of 2020.